Urgent DNS Help Needed
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I purchased a domain from you guys in 2016 and then never set up an account because I immediately started using a separate host. However, you are still the holders of my domain name. I have contacted my hosts (siteground.com) and I have contacted my registrar (wildwestdomains) and both have said I need to contact WordPress which is very difficult since you don’t have a phone number or live support.
Basically, I cannot access my back end because I do not have a login for this website with you. I would like to access my DNS settings to change them then I would like to unlock my domain so that I can transfer my website to my hosts. Please help because if I do not change these DNS settings in the next 24 hours my site will be offline and it is my source of income. My domain is eternal-expat.com Thank you!
The blog I need help with is: (visible only to logged in users)
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Hi there, I’ve tagged WordPress.com staff to help you with this issue. You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question
Hope this gets resolved soon. :)
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Hi there,
I have located the domain
eternal-expat.comwithin the WordPress.com accountusaabroad. To access the DNS settings and start the transfer you will first need to log in under that account.1) Sign out of
collect41(from https://wordpress.com/me)
2) Log in asusaabroad
3) Follow this guide to transfer the domain:
https://en.support.wordpress.com/move-domain/transfer-domain-registration/
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