Urgent DNS Help Needed

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  collect41 · Member · Sep 7, 2018 at 4:51 pm

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  I purchased a domain from you guys in 2016 and then never set up an account because I immediately started using a separate host. However, you are still the holders of my domain name. I have contacted my hosts (siteground.com) and I have contacted my registrar (wildwestdomains) and both have said I need to contact WordPress which is very difficult since you don’t have a phone number or live support.

  Basically, I cannot access my back end because I do not have a login for this website with you. I would like to access my DNS settings to change them then I would like to unlock my domain so that I can transfer my website to my hosts. Please help because if I do not change these DNS settings in the next 24 hours my site will be offline and it is my source of income. My domain is eternal-expat.com Thank you!

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Sep 7, 2018 at 5:05 pm

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  Hi there, I’ve tagged WordPress.com staff to help you with this issue. You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this gets resolved soon. :)

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  collect41 · Member · Sep 7, 2018 at 5:07 pm

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  Thank you!

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  brookedot · Member · Sep 7, 2018 at 8:00 pm

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  Hi there,

  I have located the domain eternal-expat.com within the WordPress.com account usaabroad. To access the DNS settings and start the transfer you will first need to log in under that account.

  1) Sign out of collect41 (from https://wordpress.com/me)
  2) Log in as usaabroad
  3) Follow this guide to transfer the domain:
  https://en.support.wordpress.com/move-domain/transfer-domain-registration/