URGENT Domain Mapping About To Expire

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  mbkuadmin · Member · Sep 13, 2013 at 5:58 pm

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  We’re trying to renew our domain mapping (optometryadmissions.com) but the link in the email from WordPress does not exist (https://optometryadmissions.wordpress.com/wp-admin/paid-upgrades.php?page=domains&action=renew&id=857886&ref=renew-14).

  Please advise how we can renew.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 13, 2013 at 6:15 pm

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  I don’t know what you mean by “we”. Every blog has a single blog owner and it is the person with the username account who registered the blog and purchased the upgrades for the blog. To renew the upgrade you must be logged in as Admin under the exact same username account that registered the blog and purchased the upgrades for it.

  Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

  If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
  follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

  If you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword
  and if required click the “Need More Help” link and complete the form for account recovery.

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  timethief · Member · Sep 13, 2013 at 6:16 pm

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  P.S. I have tagged this thread for a Staff follow-up.

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  kardotim · Member · Sep 15, 2013 at 4:46 am

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  I see that both domain mapping upgrades already have been renewed. Please let us know if you need any further assistance!