URGENT | Domain recovery

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  titinroundtheworld · Member · Aug 29, 2022 at 2:03 pm

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  Hi there! I never got the e-mail for paying my DOMAIN and now I realized my site is down. It was supposed to be renewed in June. I was convinced it was an automatic thing so I didn’t worry about it and now my site is down!! Please help!!

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  georgeappiah · Member · Aug 29, 2022 at 2:09 pm

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  What is your domain name so we can take a look for you?

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  titinroundtheworld · Member · Aug 29, 2022 at 2:14 pm

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  Hi! It’s titinroundtheworld.com

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  helper-heroponriki · Member · Aug 29, 2022 at 4:15 pm

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  Hi there!

  Your domain titinroundtheworld.com expired on 2022-07-17 and is currently in the redemption period:

  https://wordpress.com/support/domains/domain-expiration/#redemption-period

  We can still try to recover the domain but you will need to pay an $80 redemption fee in addition to the regular $18 domain renewal cost. If you agree, I can send a payment request and contact our domain registrar once it has been paid.

  I was convinced it was an automatic thing so I didn’t worry about it and now my site is down!!

  It looks like you had cancelled the billing agreement in your PayPal dashboard prior to the renewal attempt, so that’s why it was not renewed automatically. You’ll want to set that back up once we recover the domain so this won’t happen next year.

  Thanks!

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  titinroundtheworld · Member · Aug 29, 2022 at 4:27 pm

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  Hiii!! Yes, I definitely need to recover it!

  I will change the email because I never got it!

  Can you please send me the link to make the payment? Thank you so much.

  Can you send it to this email: (email visible only to moderators and staff) because I can’t access the blog’s e-mail account

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  helper-heroponriki · Member · Aug 29, 2022 at 6:05 pm

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  Can you send it to this email: (email visible only to moderators and staff) because I can’t access the blog’s e-mail account

  We can only send the email to the email address on file for your account.

  Since you’re already logged into your WordPress.com account, you can update the email address on your security page:

  https://wordpress.com/me/security

  Let us know once that’s been updated (you’ll receive a confirmation link at your current email address) and we can start this process.

  Thanks!

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  helper-heroponriki · Member · Aug 29, 2022 at 6:06 pm

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  To clarify: “your current email address” is the one you would be changing to, so the confirmation would go to (email visible only to moderators and staff) once you request the update.

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  titinroundtheworld · Member · Aug 29, 2022 at 6:20 pm

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  Hi!

  Done!!

  I’ve changed it to “(email visible only to moderators and staff)” because it wouldn’t let me change it to “(email visible only to moderators and staff)”

  Thank you!

  I’ll be waiting for the payment link ! Thank you so much!

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  staff-doublebassd · Staff · Aug 29, 2022 at 10:18 pm

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  Hi there,

  I created the manual payment and sent it to the email you have on file. Please post back in this thread once you have made the payment and we’ll being the domain restoration process.

  Thanks!

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  titinroundtheworld · Member · Aug 30, 2022 at 6:06 am

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  Hi! I’ve made the payment! Please Let me know once the domain is back online! Thanks!

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  fstat · Staff · Aug 30, 2022 at 6:29 am

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  I’ve successfully restored your domain. Let me know if there’s anything else I can help you with.

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  titinroundtheworld · Member · Aug 30, 2022 at 6:35 am

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  Thank you sooooo much!!!