URGENT: Domain Support

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  nougiesworks · Member · Dec 4, 2017 at 1:52 pm

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  Hi there,

  I posted yesterday about my domain which has expired. I was told I would be in touch from an expert but I still haven’t heard anything and cannot access my business emails or business website.

  Can you please get an engineer to contact me ASAP so I can get this back up and running?

  Many thanks

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Dec 4, 2017 at 3:52 pm

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  Hi there,

  Is this in regards to the domain nougie.com?

  I checked with our registrar and nougie.com is now in a redemption period. You can still renew your domain through us, but it is now a more expensive and complicated process to do so. Our registrar charges an $80 late renewal fee in addition to the $26 we charge to renew the domain. The good news is that this is still a chance of reclaiming the domain through this option.

  Your other option is to wait until the redemption period is over so that the domain becomes available for registration again. Domains are usually in redemption for approximately 80 days, but with this option, you run
  the risk of someone else jumping in front of you to purchase the domain before you get the chance.

  Please let me know if you want to proceed with paying the late renewal fee in the attempt to reclaim the domain name. This option is also time sensitive because the domain can be auctioned off to an expired domain bidder.

  I would suggest enabling the auto-renew option so that you will not have to worry about losing control over your domain in the future.

  Please visit the support page link for further instructions:

  Recover an Expired or Cancelled Domain

  Let me know if you have any questions. Thank you!

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  nougiesworks · Member · Dec 4, 2017 at 3:54 pm

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  Hi there,

  Yes I would like to renew ASAP please.

  Thanks

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  nougiesworks · Member · Dec 4, 2017 at 3:56 pm

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  And yes this is for the nougie.com domain

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  chicstylez360 · Member · Dec 5, 2017 at 12:24 am

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  I would like help with this as well. I am waiting to hear back from an expert for last 2 days. The blog I need help with is chicstylez360.com

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  chicstylez360 · Member · Dec 5, 2017 at 12:25 am

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  Sorry the domain I need help with is chicstylez360.com

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  nougiesworks · Member · Dec 5, 2017 at 8:30 am

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  Hi there,

  I paid for all of the fees last night, how long do you think it will be until my domain is up and running again?

  Thanks

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  kokkieh · Staff · Dec 7, 2017 at 9:04 am

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  @nougiesworks

  We replied to you via email yesterday to say your domain is restored and working again. Please follow up in the existing email ticket if you need help with anything else.

  @chicstylez360

  We replied to you via email as well. Please don’t post into forum threads created by other users if you’ve already submitted a support request of your own. We will follow up with you once our registrar restores your domain.

  As the original topic in this thread has been resolved, I’m closing this thread to new replies.