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Forums / URGENT: Don't have access to actual account

URGENT: Don't have access to actual account

  • Unknown's avatar
    aldonisenberg11 · Member · Mar 23, 2018 at 1:43 pm
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    I am with a company called Freightview. several years ago, we created a wordpress account to host a WooCommerce plugin. Since then the company has been sold and bought.

    Recently our Woocommerce plugin has fallen by the wayside in terms of being compatible with the latest versions. Because of this, we need to update our plugin on the WooCommerce store.

    However we are currently unable to do so as we need to sign in using our wordpress account. We do not know who originally set up the plugin, and are unable to retrieve the password (because we don’t know what e-mail is on file).

    USERNAME: freightview

    https://wordpress.org/plugins/freightview-for-woocommerce/
    https://freightview.wordpress.com/

    Please reach out to (email visible only to moderators and staff) or call us at 913-353-6188 for any verification.

    **I tried to go through the proper channels of resetting password, however we don’t have any of the account verification forms you were needing.

  • Unknown's avatar
    staff-zinnia · Staff · Mar 23, 2018 at 5:36 pm
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    Hi –

    The only way to regain access to the account is by providing proof of ownership. Those items are listed in the account recovery form here:

    https://wordpress.com/wp-login.php?action=recovery

  • The topic ‘URGENT: Don't have access to actual account’ is closed to new replies.

Tags

  • account access freightview

About this topic

  • In: Support
  • 2 participants
  • 1 reply
  • Last activity 8 years
  • Latest reply from aldonisenberg11

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