URGENT HACKED WEBSITE: www.niuechamber.com

  • Unknown's avatar
    siale91 · Member ·

    Fakalofa atu from Niue,
    we have our website http://www.niuechamber.com with the wordpress.
    However we discovered that it has been hacked and our website has been compromised by a malware. if you can please help me to get it offline and if we asked to get it fixed. will you be able to let me know how much exactly we are looking at paying please. i look forward to hear from you soon.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    drpapul · Member ·

    @siale91

    Hi there. Sorry to know that your website has been affected.

    I just checked your website (http://www.niuechamber.com ). Your site is using the self-hosted version of WordPress.

    Now you want to move from self-hosted WordPress.org to WordPress.com then you may want to have a look at this official support link https://en.support.wordpress.com/moving-from-self-hosted-wordpress-to-wordpress-com/

    You already have the domain name – niuechamber.com hosted with a separate company.

    Hence, in your case, the best option is to link your domain “niuechamber.com” to your WordPress.com site “namaramautama.wordpress.com”.

    It can be done via Domain Mapping.

    Once you successfully map your domain to WordPress.com, then you can import the contents (Posts and Images) from your previous site. Before, that you may want to take professional help to clean your site of malware.

    Please Note: To use domain mapping (for linking your domain name with WordPress.com, you would need to purchase one of the paid plans.

    I hope that the basic points are clear to you now.

    These all might seem very tough, however, there are WordPress staffs to guide you in every step.

    (2nd note: Once you by one of the paid plans, you get access to Live Chat Support where WordPress Happiness Engineers will guide you in every step to set up your website)

    Regards
    Deb

  • supernovia · Staff ·

    @siale91 just noting too, your host can likely help you restore a backup, then you can use these tips to make your site safe:
    https://codex.wordpress.org/Hardening_WordPress

    Or, you’re welcome to move the site to our servers, where we take care of security and support for you. You would just need to regain access first.

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