URGENT HELP

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  worldlinkpro · Member · Sep 29, 2020 at 7:42 pm

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  Dear all,
  we had assign a person to create our website since 2017 but some how this IT is not anymore reachable and we want to get all our website back with the data including in order to publish it again could you help us please.

  regards,

  World Link PRO business setup

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  kokkieh · Staff · Sep 30, 2020 at 8:38 am

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  Hi there,

  Can you tell us the URL of the site you’re trying to recover? Then we can check if we’re able to help with this.

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  worldlinkpro · Member · Sep 30, 2020 at 9:09 am

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  Yes sure dear

  Worldlink-int.com

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  staff-mckluskey · Staff · Sep 30, 2020 at 10:15 am

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  Thanks for the link.

  I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so we can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/

  You will want to reach out directly to your host to get help with that. You can also post to the community forums for more information: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.