Urgent Help Needed: Lost Access to WordPress Admin and Site Missing
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Hello Community,
I’m facing an urgent issue with my WordPress site and could really use some help. Normally, I access my WordPress admin by going to beachcomberdr.com/admin. Recently, I attempted to change my domain name to lascanasbeachretreat.com. During this process, the screen froze up. I waited for a while, but ultimately had to close the tab.
Now, I can’t get back into my admin panel at all. When I try to access it through the original URL, the site just loads endlessly and eventually shows an error message.
To add to the confusion, I can still log in to my WordPress.com account. However, my current site, beachcomberdr.com, isn’t listed there. Instead, it shows two old sites that we used to have years ago, but no sign of the current one.
Has anyone faced something like this before? I’m very concerned that I may lose access to my website and would really appreciate any help or advice on how to resolve these issues.
Thanks in advance for your help.
The blog I need help with is: (visible only to logged in users)
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, and we offer a migration plugin that will help you move your site to our managed hosting in just a few clicks.
Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a seUnfortunately though, as it stands now, we are not able to help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help.
Thanks!
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