URGENT HELP NEEDED – lost login details
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Hi,
A former friend set up a wordpress account for me and I paid for a domain name as well as for a swish theme for it. However, she’s now moved to the other side of the world and taken the log in details with her. I have a bank receipt that can prove I purchased the domain and the theme, but my company is due to launch soon and I need to be getting the content on the site.
The site in question is http://www.curtaincallmagazine.com. – I’m trying to get in touch with some-one at wordpress but there’s no contact details anywhere and its getting really urgent
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Every WordPress.COM blog has a sole owner and it is the person with the WordPress.COM username account who registered the blog under that username account and associated email address.
Only the blog owner can transfer ownership of the blog and can transfer the upgrades to another username account. Staff cannot do this based on your say so.
http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
http://en.support.wordpress.com/my-upgrades/#transferring-upgradesYou need to contact the blog’s owner and have him or her transfer the blog to you or at least make you an Admin of the site.
Below is what the blog’s owner must do.
You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog and purchased upgrades to renew them or transfer the blogs and the upgrades to another username account.
To transfer a blog from one username account A to another username account B you must first log in under the username account A that owns the blog you want to transfer to the other username account.
Then you add the other username account B as an Admin of the blog.
adding users http://en.support.wordpress.com/adding-users/
user roles http://en.support.wordpress.com/user-roles/Then you A can use this process to transfer the blog to that username account B instead http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
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That’s the problem though I AM the owner but I can’t login because I’ve lost the login details both the email address and the password
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The blog’s owner is the the person with the WordPress.COM username account who registered the blog under that username account and associated email address.
If you did register https://curtaincallmagazine.wordpress.com then exactly which username account did you register it under?
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Well that is the point I’m trying to make. We registered the account under a different username to the one I’m using on the forum as it is meant to be a business site, but we’ve lost the piece of paper with all of the information on it so neither of us can remember the username we created, or the email it was registered under.
We have bank receipts that prove we bought both the domain name and the theme and we could answer any security questions – including the dates and times that we set the site up – but we just can’t remember the log in details or the email address as we set up a unique email for the site.
I’m trying to get in touch with wordpress staff to see if there is anything I can do to get it sorted out.
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neither of us can remember the username we created, or the email it was registered under.
Then your resort is using account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery You complete as much information as you can and submit it to the Account Recovery Staff so they can contact you by email ie. not on these public support forums which are available to everyone with internet access.
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