Urgent help needed with domain renewal

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  kositakk · Member · Mar 6, 2017 at 1:37 pm

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  Hi WordPress,

  I need to urgently renew my domain. It seem to have expired. Please could you help? Thanks, Kat

  The blog I need help with is: (visible only to logged in users)

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  dave2swords · Member · Mar 6, 2017 at 1:58 pm

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  Hi there
  Here is the document that has all the information you need!
  https://en.support.wordpress.com/domains/domain-expiration/

  dave

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  kositakk · Member · Mar 6, 2017 at 2:08 pm

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  Hi Dave,

  Thanks I read this guide. The one thing I cant sort is how to repurchase my domain during the redemption period. Is this via wordpress and if so where can I click to do this or who can I contact to help me with this?

  Thanks, Kat

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  kositakk · Member · Mar 6, 2017 at 2:16 pm

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  I added the modlook tag to this thread to see if I can get direct help from WordPress staff.

  Thanks, Kat

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  dave2swords · Member · Mar 6, 2017 at 2:33 pm

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  Hello again Kat!
  What you might try is go to the manage purchases place in your account settings. Click on your avatar to get to the settings, then on the manage purchases choice as covered here:
  https://en.support.wordpress.com/manage-purchases/
  There is also an auto-renewal option as covered here:
  https://en.support.wordpress.com/auto-renewal/

  dave

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  kositakk · Member · Mar 6, 2017 at 3:33 pm

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  Hi Dave,

  Thanks for this.

  Do I need to have a paid plan in place for this option?

  I am really hoping that someone from WP will get in touch to support with this query?

  K

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  gemmacevans · Member · Mar 6, 2017 at 5:41 pm

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  Hi Kat,

  Can you confirm which domain you need to renew?

  Once I know, I’ll be happy to help!