Urgent help needed! WordPress fails when adding media

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  moontrug · Member · Oct 7, 2013 at 10:17 am

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  Hi there,
  I sent an email to wordpress.com this morning with an urgent problem but the support team said I wasn’t registered at wordpress.com. But I believe I am: username is moontrug (www.moontrug.com). I can access my wordpress site but as soon as I try to add media (a photo from my desktop) to a post the whole site crashes. I have deleted cache and cookies but that hasn’t helped. I would be SO grateful if someone can tell me what to do because it’s Book Week this week and I’m an author and I’m meant to be updating my site with lots of blog posts for kids and nothing is working… I have tried adding media to a post on another computer but the problem is still there – so it seems it’s something to do with wordpress? Thank you so much.

  The blog I need help with is: (visible only to logged in users)

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  raincoaster · Member · Oct 7, 2013 at 10:32 am

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  I assure you, you are still not hosted at WordPress.com. You are using WordPress.ORG software on a site hosted by Siteground.com. I suggest you contact them.

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  moontrug · Member · Oct 7, 2013 at 11:21 am

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  I went to siteground and they have assured me I’m on wordpress.com but when I type in moontrug as my user name (which is the username I use to accress my wordpress blog) I can’t log in

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  raincoaster · Member · Oct 7, 2013 at 11:26 am

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  I’ll flag this for the paid staff to tell you the same things I did, but as they’re on retreat it could take a few days.

  Look: https://en.forums.wordpress.com/profile/moontrug
  It says right there that you created this account on September 28. Before that, you never had a log-in on WordPress.com. And a search for “moontrug site:wordpress.com” on Google shows clearly the site is not here:
  https://www.google.ca/search?q=moontrug+site:wordpress.com&ie=utf-8&oe=utf-8&rls=org.mozilla:en-US:official&client=firefox-a&gws_rd=cr&ei=P5pSUsqrE5DMigLN74DYBw

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  raincoaster · Member · Oct 7, 2013 at 11:29 am

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  Siteground is either confused or lying. You are using wordpress.ORG software on their hosting. You are not hosted on wordpress.COM.

  You can see for yourself:

  http://www.whoishostingthis.com/moontrug.com

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  kraftbj · Staff · Oct 8, 2013 at 4:14 pm

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  Howdy Moontrug,

  I’m afraid you’re not on WordPress.com. WordPress.com is a fully-hosted solution while your site, http://moontrug.com, is hosted somewhere else using the free WordPress.org software. More about the difference can be found at WordPress.com and WordPress.org.

  Perhaps Siteground meant to refer you to http://wordpress.org/support — the support forums for the free WordPress.org software?