Urgent Help Needed, WordPress Site IP Blocked/Blacklisted
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Hi there,
I recently designed a website for a local school, http://meposchools.org/ (link edited by Tess) We launched the website this past weekend (08/17), and everything has been working fine up until today. I hope I can explain the issue we are having in good enough detail:
When someone at the school tries to access the website while using the wireless internet connection at the school, the website will not load or show up no matter how many tries. If you are viewing the website using the school’s wired/ethernet connection, it will load perfectly.
Since the wireless connection uses a dedicated IP address: (209.152.119.138), we have come to the conclusion that WordPress has possibly blacklisted/blocked the dedicated IP address, thus explaining why the website is showing up correctly everywhere but on the school’s wireless connection.
I have contacted GoDaddy 5 times today in regards to this issue and they have told me every time that it is an issue strictly within WordPress. If you could let me know what steps we need to take to resolve this issue ASAP I would appreciate it. The website will be unavailable for most of the faculty/students while this issue continues to occur, any help would be greatly appreciated!!
Thank you in advance for your help,
Kyle
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You did not specify a blog address or reason for posting when you created this topic.
This support forum is for blogs hosted at WordPress.com. If your question is about a self-hosted WordPress blog then you’ll find help at the WordPress.org forums.
If you don’t understand the difference between WordPress.com and WordPress.org, you may find this information helpful.
If you forgot to include a link to your blog, you can reply and include it below. It’ll help people to answer your question.
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meposchools.org
You are not hosted on WordPress.COM – see above for how to get help at WordPress.ORG
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Note: my edit only made the link a clickable link…
If that is not correct, then please give the link to the site you are asking about, starting with http://etc. Otherwise, our friendly support bot and auxclass gave you the info you need to find out how to fix the problem. -
It is correct, the link is http://www.meposchools.org. I installed WordPress through GoDaddy for the website, can I not get support here or do I need to contact wordpress.org?
Thank you for your help,
Kyle
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see above for how to get help at WordPress.ORG
This forum is for the support of blogs on WordPress.COM – WordPress.ORG supports the software you installed at Godaddy
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There are different kinds of WordPress, as our Support Bot helpfully noted:
http://support.wordpress.com/com-vs-org/These forums are for WordPress.COM so we cannot help with sites using WordPress.ORG software. You need to ask over there:
http://wordpress.org/support/
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