[Urgent] Help unblocking our office IP address from our website

  • Unknown's avatar
    buzzvil · Member ·

    Hi, we are hosting a website (www.buzzvil.com) and suddenly the page was not opened while using our office wifi (IP address is 121.165.229.231). The thing is that wordpress siteground has blocked our wifi IP address from accssing our website. Currently, our company is under the ISMS investigation by the government and they tried some test continuously. Please help figuring this out!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    pratikawari28 · Member ·

    Hello buzzvil,

    Please be informed that buzzvil.com site is not on WordPress.com, you are posting to the wrong support forum.
    Your hosting is provided by Gabia, Inc and not by WordPress.com. Your site is not present on our server.

    This forum is for WordPress.com only and we do not provide support for WordPress.org
    The difference between the two can be found here, https://en.support.wordpress.com/com-vs-org/
    Kindly seek WordPress.org related assistance from here, https://wordpress.org/support/

    WordPress.com and WordPress.org are completely different and they also differ in Usernames accounts, features, logins. They have separate support documents too. They can be found here, https://codex.wordpress.org/Main_Page

    Note: We do not provide Jetpack support for sites which are linked to WordPress.com account with Jetpack plugin.
    You can contact jetpack support from here, https://jetpack.me/contact-support/

  • kokkieh · Staff ·

    Hi there,

    If your hosting provider has blocked your network’s IP, you need to get in touch with them directly. The WordPress.org forums also won’t be able to help you, as this is not an issue with the WordPress software, nor will Jetpack support as it’s not an issue with the plugin.

    If you mean you’re being blocked from logging in by Jetpack’s IP blocking feature, you can see here how to whitelist your IP address in Jetpack:

    Jetpack

    Please contact Jetpack support directly if you need more help with that.

    Contact Support

    @pratikawari28

    Jetpack hasn’t been at the .me domain for over a year, and this answer you posted looks very much like a predef from a long-time volunteer in the forum. If you want to make use of pre-written answers, please write your own and make sure any URLs you provide in them are valid, though it’s generally also better to take the time to understand a user’s question before sending them off somewhere they won’t be able to get help either.

  • Unknown's avatar
    pratikawari28 · Member ·

    @kokkieh

    Thanks for pointing out about .me domain. I was unaware of that. I’ll make sure to understand user’s question first before I reply.

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