Urgent help with admin change

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  pjsher05 · Member · Oct 29, 2021 at 3:02 pm

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  My company just let and employee go, he was the admin for the wordpress site, we need to change that ASAP, can I please be contacted quickly, thank you

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  enile8 · Member · Oct 29, 2021 at 3:06 pm

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  Hi,

  What is the URL of the site?

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  mohammadriyad · Member · Oct 29, 2021 at 3:06 pm

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  Hi,
  Would you please let us know the site URL you need help with?
  Regards.

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  pjsher05 · Member · Oct 29, 2021 at 3:09 pm

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  https://revolutionfield.com/

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  mohammadriyad · Member · Oct 29, 2021 at 3:46 pm

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  Hello,
  We would love to help. However, your site is not hosted with WordPress.com.
  This site using the open-source WordPress software (from WordPress.org) and hosted with elsewhere.

  We cannot access files or data for sites that are hosted elsewhere. You can find more information here about the differences between WordPress.org software and WordPress.com:
  https://wordpress.com/support/com-vs-org/

  Login to your hosting c-panel to change the website credentials. Or please contact with your hosting providor support team, they may be able to support you. You can follow below support forum where you will find documentation and similar users alike your website: https://wordpress.org/support/forums/ and find support

  Thank you.

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  kokkieh · Staff · Oct 30, 2021 at 7:40 am

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  Hi there,

  If you have access to the hosting account for that site, your hosting provider might be able to help you directly with this.

  If you don’t have access to the hosting account, you’ll need to sort that out first. The WordPress.org community will be able to tell you what you need to do, but in order to do it you’ll need access to the database on your host’s servers.

  
  @mohammadriyad

  Login to your hosting c-panel

  Just a note that cPanel is not a universal interface, and not all hosting providers use it, so better to go with a more general term here, like your hosting provider’s control panel/hosting dashboard/etc :)