URGENT – How do I renew an expired domain in grace period?

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  jasminenoella · Member · Dec 17, 2014 at 3:33 am

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  My domain expired 2 days ago and I need to renew it before it gets released. I read on here that it can be renewed within 10-14 days but nowhere can I find out where to renew it. This website hasn’t been very helpful.

  Thanks.

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Dec 17, 2014 at 6:13 am

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  Here’s the support doc which explains the process for sites using custom domains bought through WordPress.com: http://en.support.wordpress.com/domains/domain-expiration/

  However, I can access the above WPcom site and the site linked to your username is not hosted on WPcom. What domain are you referring to?

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  jasminenoella · Member · Dec 17, 2014 at 6:00 pm

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  The domain is jasmineluxfotoblog.com, and I have visited that documentation and it is of no use. There is nowhere in the dashboard to renew the domain and there is nowhere to contact anyone other than the forum.

  When I try to add the domain it says it is already mapped and already registered. It doesn’t show it in the dashboard anymore so I have no idea how to renew it, even though that documentation says it is possible. So confused.

  Thanks!

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  justjennifer · Member · Dec 17, 2014 at 8:38 pm

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  You need to be logged in with the username that purchased the upgrade in order to renew it, but regardless, I’ve tagged this for Staff assistance.

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  jasminenoella · Member · Dec 17, 2014 at 8:39 pm

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  I am logged in with the only email I use. I don’t have any other accounts. Thank you for flagging this. :)

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  gracejiyoung · Member · Dec 18, 2014 at 6:22 pm

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  Hi Jasmine,

  After looking into the domain I found that the domain was not in the account under the username: thebeginningofsomethingunknown. It is in another account under another username.

  Please note the site is also in the other account as well. If you need help getting into the account, please let me know!

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  jasminenoella · Member · Dec 19, 2014 at 9:16 pm

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  Hi Grace,

  I’m having troubles logging into that account. If you could help me out that would be great, I’m not sure what to do.

  Thanks!

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  gracejiyoung · Member · Dec 19, 2014 at 10:28 pm

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  Hi there,

  I have responded to you privately. Please check your email and respond from there if you have any questions.