URGENT: links are not working on my ecommerce store

  • Unknown's avatar
    simplifiedguitar · Member ·

    Customers are not able to add items in their shopping cart. For instance, if you go to the following link of the website… https://andyroos.com/shop/bbq-grill/
    And next to ‘size’ try to choose small, large, or gallon, then add to cart. It will give this error: ‘There has been a critical error on this website.’
    We are currently not able to sell anything on the website. Everything was working fine before. I’m not exactly sure at what point it started, but our last order was on March 2nd. This is a huge problem. Please help.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    stevenlinx · Member ·

    Hi there,

    It appears that you’re using a self-hosted installation of the open source WordPress software at another hosting company (Bluehost). Please keep in mind, these forums here at WordPress.COM are for WordPress websites hosted and managed at WordPress.COM

    In other words, when you visit the Dashboard at WordPress.COM, the site in question is not listed; hence, the support does not belong here:
    https://dashboard.wordpress.com

    To get help with your issues, you need to post your question at the WordPress.ORG support forum or to your hosting provider.
    https://wordpress.org/support/forums/

    You can learn more about the differences between .COM vs .ORG here:
    https://wordpress.com/com-vs-org/

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