URGENT – LOCKED OUT OF MY WEB SITE????!!!
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Hello, I’ve been unable to find my account on WordPress for a couple of weeks. I’ve tried following the channels to contact someone via a Live Chat. However, the system thinks that I do not have a web site so it’s not giving me access to a ‘Happiness Engineer’ (chat person) although I qualify for one.
How do I get to the bottom of this. I’m potentially losing business due to the problem.
Can someone forward this to a LIVE CHAT person for me. My site is called Pinketies.com. Email: (email visible only to moderators and staff) Phone: (redacted)
THANK YOU!!! THANK YOU!!! THANK YOU!!!
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There is no telephone support at WordPress.com. Live chat is available if you are logged in to an account that owns an upgraded plan. You’re logged in to the wrong account to reach your site. Didn’t you see the reply from staff to your earlier thread 10 days ago: https://en.forums.wordpress.com/topic/can-not-access-my-site-to-update-it-no-luck-for-2-days-site-name-pinketies-com/
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Hi brenpeters9865,
These forums are a public place so I’ve removed the phone number you shared. I’m going to close this duplicate question but it would be great if you could try logging out of WordPress.com, then back in with the username pinketies.
If that doesn’t work, please reply in the thread we have already replied to and we’ll continue to help there:
@themagicrobot — thanks for highlighting the other thread!
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