Urgent: Login Problem

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  tabythawanjiru · Member · Mar 9, 2016 at 7:21 am

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  Hi,

  I have a problem with login on my wordpress site. The site completely refuses to login and does not give me a reason why. The password is not the problem since when i input a wrong one it tells me wrong password.

  What could be the issue. Please help. I need to make changes to my company website urgently. I have tried to change the password via the database but still it does not work.

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Mar 11, 2016 at 4:26 pm

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  Hi there,

  I see that you were able to log in and publish a post since you contacted us. Great!

  Let me know if you are still experincing issues of any kind. Thanks!

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  tabythawanjiru · Member · Mar 12, 2016 at 10:39 am

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  Hi Darnelldibbles,

  Kindly note I was able to post for another site I manage which is a blog. The one I have a problem with is a website I developed with WordPress.

  It still can not login.

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  tabythawanjiru · Member · Mar 12, 2016 at 11:26 am

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  Hi Darnelldibbles,

  Kindly note I was able to post for another site I manage which is a blog. The one I have a problem with is a website I developed with WordPress.

  It still can not login.

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  staff-doublebassd · Staff · Mar 12, 2016 at 1:25 pm

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  Hey there,

  What is the URL of the site you cannot log into?

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  tabythawanjiru · Member · Mar 12, 2016 at 1:27 pm

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  hi,

  It’s http://www.ilabafrica.ac.ke

  Please help me out. I need to update it urgently.

  Thanks.

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  staff-doublebassd · Staff · Mar 12, 2016 at 1:31 pm

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  I’m sorry, but ilabafrica.ac.ke is not hosted at WordPress.com. As such, we are unable to provide any direct assistance in this manner.

  The fact that the site may have been built using WordPress, or may mention ‘Powered by WordPress’ (or something similar) simply means it is using the WordPress.org software, which can be downloaded and installed on any web host.

  If you’re interested, you can learn more about the difference between WordPress.com and WordPress.org here:

  WordPress.com vs. WordPress.org

  I would recommend getting in touch with your host or domain registrar for support, or checking out these resources if your site was indeed built with WordPress software:

  http://wordpress.org/support/
  http://codex.wordpress.org/Main_Page

  To find out who is hosting your site, you can visit http://www.whoishostingthis.com

  Best,

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  tabythawanjiru · Member · Mar 12, 2016 at 1:38 pm

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  Okay. Will check out with the host if the problem is on their side.

  Thanks.

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  staff-doublebassd · Staff · Mar 12, 2016 at 1:50 pm

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  Anytime!