URGENT – lost access to our account

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  williamgalvan · Member · Nov 30, 2021 at 3:50 am

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  Hi, we have lost access to our login credentials. How do we contact an admin at WORDPRESS for help??

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  justjennifer · Member · Nov 30, 2021 at 6:40 am

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  Hi there, What is the address of the site you are trying to access? That way we can make sure to point you in the right direction for support.

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  williamgalvan · Member · Nov 30, 2021 at 7:50 pm

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  Hi Jennifer,

  Thank you for offering to help. We are trying to make content changes to:

  http://www.femtometrix.com

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  justjennifer · Member · Dec 1, 2021 at 7:08 am

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  Hello again, thanks for providing that additional information

  Nameservers:
  NS1.BLUEHOST.COM
  NS2.BLUEHOST.COM

  Given that your website is hosted with Bluehost, you’ll want to contact them for assistance in gaining access to your site. https://www.bluehost.com/help/article/contacting-support

  In general for help using the WordPress open source software itself, head over to https://wordpress.org/support/ where you’ll find documentation and users who have more experience with the software you are using.

  Just to clarify, this support forum you’ve posted to assists users with free websites hosted on the WordPress.com platform. WordPress.org is a community where people work on the open source WordPress software. It’s also where that software can be downloaded to be run on your own web server. You can read more about these differences at https://wordpress.com/support/com-vs-org/