Urgent, need access to WordPress.com account
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I provide website maintenance for a company. I am trying to help them get access to their WordPress.com account so they can manage their subscription. I have temporarily linked them to my account. None of the emails they have access to work as recovery emails. The owner of the business has passed away. Website: [redacted by staff] Please explain how we can get access to the account.
The blog I need help with is: (visible only to logged in users)
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cranburycomfort.com is hosted by Unified Layer
Name Servers:
ns2.bluehost.com
ns1.bluehost.comContact the web host.
That wordpress.ORG site is not on our WordPress.COM servers. The wordpress.COM support docs do not apply to it. You are posting to the wrong support forum.
Note that about 30% of those who post here daily are posting to wrong support forum and the answers to wordpress.COM and WordPress.ORG support questions are not the same.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
(3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.wordpress.org support
The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support.Jetpack support
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpack
However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service -
I understand the difference between WordPress.org and WordPress.com.
We are required to login through WordPress.com to access Akismet subscriptions. Please tell me how to get access to an Akismet subscription.
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You can log in to your account via https://akismet.com/account and click on the cancel my account and my subscription button available to you.
More information here https://docs.akismet.com/billing/cancel-subscription/
Contact link here https://akismet.com/contact/
I will type modlook into the sidebar tags on this thread for Staff help.
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The problem is we CAN’T sign in, it requires a WordPress.com account that we do not have access to
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That’s why I typed modlook into the sidebar tags on this thread. Subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
Staff respond to threads tagged for their attention in date stamp order moving forward from the earliest to most recent threads as would be expected.
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You’re welcome.
I also believe this may apply Deceased user https://en.support.wordpress.com/deceased-user/
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Hi there,
There are no paid Akismet subscriptions for the site, [redacted by staff]. Why exactly do you need access to the Akismet subscriptions? If the company has had a charge on their account for Akismet, then the Akismet contact form @timethief linked to above is the best way to get help with that.
I can tell you that the WordPress.com username who activated Akismet on that site is [redacted by staff]. If you want to gain access to that account you’ll either need to follow our account recovery process (which will require access to that user’s email address), or you can follow the deceased user process linked above.
You can find our account recovery options here:
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The user name helps. Thanks so much. Yes there is a credit card charge that is being disputed
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Okay, in that case please contact the Akismet team directly. They have access to all the billing data for Akismet subscriptions and should be able to help you sort this out.
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Thanks, but please know that a WordPress.com login is required to login to Akismet, and I don’t have one.
Appreciate your help though, the username helps.
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You can submit a support ticket to Akismet via their contact form without being logged in.
Type anything in the search box and press enter, and the contact form will become visible.
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You also have a WordPress.com username, otherwise you wouldn’t be able to post here in the WordPress.com forums. Your username is terrivoltz. If you go to Akismet.com and click the Log in with WordPress.com button, you’ll automatically be logged in as this username.
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Thank you, the contact form was not easy to find. That is the answer I was looking for initially since everything I clicked required a WordPress.com account. Contact forms are preferable since this is not information I wanted publicized or searchable. I would like to delete this forum topic for privacy reasons.
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Thank you, the contact form was not easy to find. That is the answer I was looking for initially since everything I clicked required a WordPress.com account. Contact forms are preferable since this is not information I wanted publicized or searchable. I would like to delete this forum topic for privacy reasons.
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We do not delete forum threads unless they contain personal information or it’s a personal security issue, but I’ve removed the site and username data from the posts.
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