Urgent: Need help removing old page with personal information(no account access)

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  strangerdevotedly4f3366b6a9 · Member · Mar 23, 2026 at 7:58 pm

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  Hello,

  I’m hoping someone here can guide me on how to resolve an issue with an old page hosted on WordPress.

  This page contains personal information about me and my wife from before our wedding. Unfortunately, I no longer have contact with the person who originally created or managed the site, and I do not have access to the account associated with it.

  I have already submitted a report/request through WordPress support but have not yet received a response. Given that this page includes personal information, I would really appreciate advice on how to get it removed as soon as possible.

  Could someone please advise on:

  • The best way to escalate this request
  • Whether there is a specific form or process for requesting removal of personal content when you don’t control the account.

  Thank you very much for your help.

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  ervinmocic · Member · Mar 24, 2026 at 9:24 pm

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  Hey there!

  WordPress.com (operated by Automattic) has a specific process for exactly this. File a private/personal information removal request through their official form at automattic.com/privacy. Under GDPR and similar privacy regulations, you have the right to request removal of personal data — especially content published without your ongoing consent.

  Make sure to include in your request:

  • The exact URL of the page
  • What personal information it contains (names, photos, dates, addresses, etc.)
  • That you are the data subject (the person whose information is displayed)
  • That you have no access to the account and no way to contact the site owner

  Automattic does take these requests seriously, it sometimes just takes a bit of persistence. Hope this gets resolved for you soon.

  If you need more help, just ask!
  – Ervin

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  ervinmocic · Member · Mar 24, 2026 at 9:29 pm

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  Sorry for the confusion, I just rechecked the Automattic site and turns out they do not have a form anymore.

  WordPress.com has an abuse/report form at wordpress.com/abuse you don’t need to be logged in to use it. There’s a specific category for “concerns about your private information” which is exactly your situation.

  You can also find the full guide on reporting at wordpress.com/support/report-blogs. Make sure to include the exact URL of the page, what personal information it contains (names, photos, dates, addresses, etc.), and that you have no access to the account and no way to contact the site owner.

  Again sorry!
  – Ervin

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  strangerdevotedly4f3366b6a9 · Member · Mar 24, 2026 at 9:51 pm

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  Thanks for the support, Ervin. I’ll give it a shot and hopefully, something happens.

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  staff-rick · Staff · Mar 24, 2026 at 11:52 pm

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  Hi there,

  Thanks for reaching out to us through the form. I’ve replied to your initial report.

  We’ll investigate and reach back out via email once we have more to share with you. Let’s continue the conversation via that email thread, please.

  Best