URGENT: Not able to make payment for annual payment
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Dear Team, I am not able to make payment for the annual subscription amount of Rs. 1680/- as every time I try to make the payment, It gets declined and I am asked to use another card. I already tried all my cards for the payment but not able to make from any one.
Please solve the issue on priority basis and provide the alternate mode of payment.
Also advise the local contact number of your customer care so that I may talk to the concerned person and get the issue rectified on priority.
WP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hello there,
I can’t see any hindrances on the account that would stop a purchase being made.
If the card is being decline you may wish to reach out to the card provider to make sure that it’s functioning properly.
Many thanks.
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Hi there,
Your bank/credit card provider are the ones declining the charges. We have no other information aside from an error saying the card issuer is not allowing the card to be charged.
This often happens if a card doesn’t allow international purchases, so please check if your card might need to be explicitly enabled to allow this.
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We have checked and other international purchases are being made.
Can you send and contact the number of your Indian partner? I will talk to him and make the payment.
Last two years I have payments without any problem.
regards,
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Hello there,
We do not offer telephone support.
As above, the hindrance in being able to make a purchase is not with WordPress.com but instead, the card provider.
I hope this helps.
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