URGENT: PLEASE help to delete images on io.wp.com

• 

  icone4all · Member · Oct 21, 2020 at 11:57 pm

  • Copy link
  • Add topic to favorites

  Hi, I need help to remove/delete these images permanently due to copyright:

  https://i0.wp.com/icone-inc.org/wp-content/uploads/2018/12/Tsunami-relief.jpg?fit=1200,653&ssl=1

  https://i0.wp.com/icone-inc.org/wp-content/uploads/2018/12/Tsunami-relief.jpg?resize=840,457&ssl=1

  I have deleted the images permanently from the page in my website https://icone-inc.org/charity/sundastraittsunamirelief/ and in the website’s library. But they can still be retrived via the two links above.

  Please help, urgent. Thank you so much.

• 

  shubhamgmath · Member · Oct 22, 2020 at 1:02 am

  • Copy link

  Hi icone4all

  Have you deleted these images from the media library of your site?

  Please refer to the support document that will help you to know how to permanently delete images from your site.
  https://wordpress.com/support/media/deleting-files/

  Hope this helps.

• 

  icone4all · Member · Oct 22, 2020 at 1:53 am

  • Copy link

  Yes, I have. I’ve deleted the images permanently from the media library on my website. But the images somehow can still be retrieved here:

  https://i0.wp.com/icone-inc.org/wp-content/uploads/2018/12/Tsunami-relief.jpg?fit=1200,653&ssl=1

  https://i0.wp.com/icone-inc.org/wp-content/uploads/2018/12/Tsunami-relief.jpg?resize=840,457&ssl=1

  I don’t know how my deleted images from my website can be found on this i0.wp.com link

  Please help. Thank you.

• 

  staff-totoro · Staff · Oct 22, 2020 at 1:55 am

  • Copy link

  Hi @icone4all I have deleted those images from our global image CDN. It may take 24 hours until you see them removed on our end, so please wait a bit, and if you still see them after 24 hours, please let us know so we can take a closer look, thanks!

• 

  icone4all · Member · Oct 22, 2020 at 2:02 am

  • Copy link

  Thank you so much, Jerry!

  I just checked, and they’re still there. But I’ll keep checking in to see them gone within the next 24 hours as you’ve said. I’ll let you know.

  Thank you again for your help.

• 

  icone4all · Member · Oct 22, 2020 at 4:41 pm

  • Copy link

  Hi Jerry,

  I’ve just checked the links but the images are still there. Would you mind looking into this matter? I really need help to remove these images permanently. Thank you in advance for your help.

• 

  supernovia · Staff · Oct 22, 2020 at 8:49 pm

  • Copy link

  We’ve cleared them again from our end. Please bear in mind, if the images still exist on your end, you’ll need to ensure they’re removed. Our system simply caches images requested by your site.

• 

  icone4all · Member · Oct 23, 2020 at 2:16 pm

  • Copy link

  Thank you. Now they’re all gone.