urgent, purchase records gone, websites gone and unable to login

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  linguatoratranslation · Member · Nov 11, 2024 at 10:04 am

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  Hi yesterday afternoon all of a sudden I lost my website.

  before it’s all normal, i was able to see my subscription, payment due dates.

  now the domains I purchased still appear but its half baked. i can still use emails.

  domains are currently not available and showing they are already assigned to wordpress.

  the situation is: i cannot log in the web, it shows in my account such web doens’t exist. and my purchase records are cleared out.

  i still have original payment record, order number.
  and I paid for premium plan so I assume I can get a human support guy. Please I am driven mad with talking in circles with AI.

  The blog I need help with is: (visible only to moderators and staff)

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  staartmees · Member · Nov 11, 2024 at 12:10 pm

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  The problems started when you created the account linguatoratranslation yesterday afternoon. It’s obvious you are logged in to the wrong account. You must use the Transaction ID to restore access to your wordpress.com account at https://wordpress.com/support/account-recovery/#verify-your-account-ownership