Urgent refund request due to cancellation of 2-year premium plan purchased

  • Unknown's avatar
    heroreo · Member ·

    My child made a purchase using my credit card without parental permission. I would like to request a full or partial refund. In South Korea, purchases made by minors without parental consent can be cancelled and refunded at any time. I have cancelled the plan and domain address, so please issue a refund as soon as possible.

    Receipt ID: [REDACTED]
    Transaction ID: [REDACTED]

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    filipmilicdev · Member ·

    Refunds and billing are handled only by WordPress.com Support.
    Please log in to WordPress.com with the account used for the purchase, go to Help → Contact Support → Billing, and submit your request there with your receipt and transaction ID.

  • staff-miltonb · Staff ·

    Hi, @heroreo! Thanks for getting in touch.

    I see you already canceled your plan so I went ahead and issued you a full refund. As a note, refunds usually take 7-10 business days to appear on your statement, but some banks outside of the United States may require more time to process them.

    Hope this helps. And Happy New Year!

  • Unknown's avatar
    heroreo · Member ·

    @staff-miltonb

    Hello. Thank you for your reply. You said I canceled my plan and received a full refund. Is the refund actually in the process? I checked the sales receipt for the card I used at the time, but it hasn’t been canceled yet. Please share the refund process and progress. Also, how long will it take to receive the final payment? I’m from South Korea. I heard it takes longer if you’re not in the US. Please respond quickly.

  • staff-shaun · Staff ·

    Hello there,

    Refunds from WordPress.com are issued immediately from our system, and I can see that yours was processed two days ago. After that point it depends on your bank and how quickly they return the money to your account.

    We often see that it can take up to two weeks for some banks to complete the return, although some are faster.

    If you have any concerns, it is worth checking directly with your bank so they can confirm their specific timeframe.

    I hope that helps.

  • The topic ‘Urgent refund request due to cancellation of 2-year premium plan purchased’ is closed to new replies.