Urgent Refund Request – Unintentional Subscription Renewal

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  startreemooncloud · Member · Feb 21, 2025 at 3:50 pm

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  Dear WordPress Support Team,

  I hope this email finds you well. I am writing to you with great concern and deep regret regarding my recent subscription renewal. I was completely unaware that my subscription was set to auto-renew, and I did not receive any prior notification that payment would be processed. It was only after the charge was deducted from my account that I realized what had happened.

  This unexpected charge has put me in a very difficult financial situation. My mother’s birthday is approaching, and I had been saving to buy her a special gift. However, because of this unintentional payment, I now find myself unable to do so. It breaks my heart to think that I might not be able to celebrate her birthday properly, simply because I was unaware of this renewal.

  I understand that refund policies are in place, but I kindly ask for your understanding and compassion in this case. I have not used the service since the renewal, and I truly did not mean to continue the subscription. If there is any way to process a refund as an exception, it would mean the world to me.

  I sincerely appreciate your time and consideration. Please let me know if there is anything I can do to help facilitate this request. I am truly hoping for your support.

  Thank you so much for your understanding.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  startreemooncloud · Member · Feb 22, 2025 at 11:17 am

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  Dear WordPress Support Team,

  I hope you are doing well. I recently realized that my subscription was renewed without my intention, and I sincerely regret not canceling it in time. Unfortunately, the full refund period has already passed, but I am in a very difficult financial situation and truly need assistance.

  If a full refund is not possible, I kindly request to downgrade my plan to a personal plan and receive a partial refund for the difference. This would greatly help me manage my current situation.

  I truly appreciate your time and consideration, and I sincerely hope you can make an exception for me. Thank you for your understanding and support.

  Best regards,