URGENT! Renewing and changing domain contact information

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  jesperpedersenhjoerringdk · Member · Mar 6, 2017 at 7:38 am

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  Hello.

  I am in charge of a website, which changes hands annually, and therefore the financial responsibility also changes hands.

  Currently the domain, topmoede.com expires in 5 days and when I go to renew the subscription, it automatically adds 1 year of premium subscription, which I am not interested in (see screenshot: https://topmoede.files.wordpress.com/2017/03/scr_shot_topmoede.jpg)

  When I press the red X to remove the premium subscription ($99) from the shopping cart, it just returns to the previous page and then when I click ‘Renew now’ again, it is right back in the shopping cart!

  What am I doing wrong? :( How do I renew my domain ($18) without buying premium subscription?!?

  Also, how do I edit the domain contact information, so that the previous responsible individual don’t get mails and notifications?

  Best regards,
  Jesper Pedersen

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Mar 6, 2017 at 4:58 pm

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  Hi Jesper,

  I’ve sent an email to the email address on your WordPress.com account. I’ll follow up with you there.

  Please let me know if you don’t receive it.

  Thanks!

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  jesperpedersenhjoerringdk · Member · Mar 7, 2017 at 7:17 am

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  Hey Gemma.

  I have received the mail and completed the purchase – thank you so much for all your help – and quick response! :)

  Any chance you can be helpful with a guide on how to change the domain information on the website, so it is easy to forward the website to the upcoming responsible party in 2018?

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  gemmacevans · Member · Mar 7, 2017 at 10:48 am

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  Hi Jesper,

  You’re welcome!

  Any chance you can be helpful with a guide on how to change the domain information on the website

  Sure, this guide explains how to update the contact information for a domain:

  https://en.support.wordpress.com/update-contact-information/

  Is that what you want to do?

  Come back to me if you have any problems.

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  jesperpedersenhjoerringdk · Member · Mar 8, 2017 at 10:25 am

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  That’s just perfect! Thank you so much for all your help, Gemma :)

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  gemmacevans · Member · Mar 8, 2017 at 12:21 pm

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  You’re welcome, glad I could help :)