Urgent Site Downtime Report and Request for Immediate Support
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To: WordPress Team
I am writing to report a critical issue that has arisen with our website, specifically, https://manetpune.edu.in/. Approximately two days ago, our website experienced an unexpected downtime, rendering it inaccessible to our users.
Our organization, an educational institution, relies heavily on our website to disseminate important information and resources to our students, faculty, and staff. Additionally, we serve a significant daily traffic of over 500 visitors who depend on our online presence.
The prolonged unavailability of our website for the past two days has had severe repercussions, resulting in a substantial loss for our organization. It has not only disrupted our daily operations but also adversely affected our students’ access to crucial educational materials and updates.
Considering the urgency and gravity of this situation, we kindly request immediate assistance and support from the WordPress Team to help us restore our website’s functionality without further delay. We understand the critical role that WordPress plays in powering our website, and we are counting on your expertise to address this issue promptly.
Your prompt attention to this matter is greatly appreciated, as it will enable us to mitigate the adverse impact on our educational community and resume normal operations.
We eagerly await your response and assistance in resolving this critical situation. Please feel free to contact us at [Your Contact Information] for any further details or information you may require.
Thank you for your prompt assistance.
Sincerely,
Raghavendra Anand Jangam
MANET Body Member
MIT-ADTSelf-declared URL: https://manetpune.edu.in/
Jetpack: Unknown
WP.com: UnknownThe blog I need help with is: (visible only to logged in users)
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Hi there,
I’ve taken the time to look into your website and noticed that it’s actually using the WordPress.org software and is hosted by a different provider.
WordPress.org is the same foundational software we use here at WordPress.com, but it’s set up a little differently. Because of this, the specific help you may need can be different. To get the most appropriate help for your issue, I’d recommend posting your question in the official WordPress.org support forums, which you can find here: https://wordpress.org/support/forums/.
That said, I would also like to mention an alternative for you. You can migrate your website to WordPress.com. We are a managed-hosting platform, which means we take care of all the maintenance and security tasks so that you can focus on creating content for your website. We also offer dedicated WordPress support through both email and live chat to ensure your questions or issues are handled promptly and efficiently.
If this sounds like something that could interest you, we’ve built an easy-to-use tool specifically for migrating WordPress sites from other platforms to WordPress.com. You can learn more about how to use this tool here: https://wordpress.com/support/import-using-move-to-wordpress-com/
You can also take a look at our various plans and what they offer on this page: https://wordpress.com/pricing/
If you have any other questions or if there’s anything else you’d like to discuss, don’t hesitate to let me know.
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