URGENT: The WordPress Platform is Not Loading My Sites
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I have several WordPress sites and none of them expire until 2021. Yet, when I pull up my dashboard, it just says “loading” and when I go to “pages” or anywhere else, it says I don’t have any sites. This is a HUGE problem, as one of these sites is for a nonprofit that I urgently need to update some information about. It’s incredibly disheartening that WordPress doesn’t offer any way to contact them about issues, besides these forums.
The blog I need help with is: (visible only to logged in users)
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Hi there :)
I’m a volunteer member, so I don’t have access to your information account, but I hope this helps:
If you have a paid plan, please use the “Contact Support” form here:
https://wordpress.com/help/contact
Email support is available for the Personal plan. Live chat support is included for the Premium, Business, and eCommerce plans, so if there are chatters available to assist you, you’ll be able to chat with us from that page. Otherwise, we’ll receive your message and follow up by email.
Please see all the help options here:
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Are you still having this issue? I am able to load your WordPress.com sites up just fine.
Please let us know if you are still having trouble.
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The problem isn’t the live websites. The issue is the platform. When I access my WordPress dashboard, it just says “loading” under my websites and then says that I don’t own any. I can’t even load the “Contact WordPress” form. Everything is just hanging indefinitely and not loading. It’s not my computer because it’s working perfectly otherwise. I wish I could upload screenshots of what I’m seeing. It’s incredibly frustrating not being able to update website information, which urgently needs updating.
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What browser are you using? Does it happen if you try a different browser? Are you using any browser extensions? Can you try disabling them and seeing if that changes things?
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I use Chrome, but it happens regardless of the browser I try. It’s an issue on WordPress’s end. When I go to “Manage Purchases” it says “You don’t have any WordPress sites yet.” This is despite the fact that I own several websites that are paid through 2021. I’ve used WordPress for years, but this issue is literally costing me a sponsor for a reading program the nonprofit I work with supports. It’s infuriating that there’s no real help available when it’s the WordPress platform that’s failing me. There’s literally nothing I can do on my end to fix this.
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Hi @breakfastatmelodys since it’s not a good idea to discuss purchase history here in our public forums, I have emailed you directly at the email address we have on file for your account.
Please look for our message there, with the subject:
WordPress.com support followup: About your recent issue
Thanks for your patience!
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