Urgent – unable to access site

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  katedaviesdesigns · Member · Jan 10, 2020 at 7:07 am

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  I can log in to my site, but when I do so the back end of the editor goes completely blank (white screen). First time I’ve encountered this issue. Urgently need to post on site today. Grateful for any input to explain & resolve.

  The blog I need help with is: (visible only to logged in users)

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  katedaviesdesigns · Member · Jan 10, 2020 at 7:11 am

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  I should add that I’ve been using wordpress for over 12 years – this is the first time this has happened.

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  staff-mckluskey · Staff · Jan 10, 2020 at 12:49 pm

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  Hi there!

  Have you tried logging in from a different browser?
  If that helps, you can go back to the same browser and clear the cache. You can find here more information on how to clear the cache depending on your browser:

  Solve Common Browser Issues

  If this doesn’t work, please reach us back via https://wordpress.com/help/contact

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  lookingfortheroadlesstravelled · Member · Feb 2, 2020 at 1:23 pm

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  Hi, I’m having the same issue as kddandco. I can log in but the editor gives me only a white screen. I don’t have another browser on my laptop. Suggestions?

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  staff-mckluskey · Staff · Feb 2, 2020 at 4:39 pm

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  @lookingfortheroadlesstravelled, have you tried clearing your browser’s cache? You can find here more information on how to clear the cache depending on your browser:

  Solve Common Browser Issues

  What browser do you use? What’s the address of your site?