URGENT: Unable to access site externally or via Word Press (possibly due to JetPack module)

• 

  candiobrentz · Member · Jan 31, 2017 at 11:16 pm

  • Copy link
  • Add topic to favorites

  I received an email about updating JetPack as well as a google alert that I have hacked content (I have not verified if this email is legit) which prompted me to log into candidish.com after a few weeks and I cannot access it at all. I have received 2 error messages referencing the JetPack when I try to log in and cannot find any info on how to rectify the situation. The site cannot be accessed via the web and I cannot access it via WordPress. HELP!

  The blog I need help with is: (visible only to logged in users)

• 

  gemmacevans · Member · Feb 1, 2017 at 1:07 pm

  • Copy link

  Hi there

  I have received 2 error messages referencing the JetPack when I try to log in and cannot find any info on how to rectify the situation.

  Your site looks to be hosted with GoDaddy, so you’ll need to reach out to them for support in this instance however I’m happy to point you in the right direction.

  I had a look at your site and the error message and there looks like a problem with one of your plugins; it doesn’t look like a Jetpack issue.

  Please try deactivating all the plugins as a first step. If that resolves the issue, reactivate each one individually until you find the cause. This guide explains how to deactivate plugins when you’re not able to access the dashboard:

  http://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/

  Come back to me if you have any questions!