URGENT. Website missing/user not found

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  pixieorangecirce91572 · Member · Jul 7, 2020 at 4:19 pm

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  Please help me! I was working on my WordPress business site Notched.com when I downloaded WooCommerce Point of Sale plug-in. After I downloaded it and activated it, my website now says “this webpage is not working” and when I try to log in, it says “user does not exist” Please tell me that there is a way to fix this!

  The blog I need help with is: (visible only to logged in users)

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  pixieorangecirce91572 · Member · Jul 7, 2020 at 4:21 pm

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  the blog link listed was added to my forum automatically and is not correct. The site I need help with is Notched.com and is linked to a different account than the one I am using to post on this forum.

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  tenzinsonam657 · Member · Jul 7, 2020 at 4:29 pm

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  Hi there,

  Your site Notched.com isn’t hosted here on WordPress.com. This support forum exist to assist people with sites hosted here at WordPress.com

  My check reveals that your nameserver is pointed to Bluehost, which would mean they’re your hosting provider.

  Please reach out to them for assistance as they’re in the best position to help you.

  I hope this helps. Cheers!

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  tenzinsonam657 · Member · Jul 7, 2020 at 4:44 pm

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  I also wanted to add that, https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

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  pixieorangecirce91572 · Member · Jul 7, 2020 at 4:45 pm

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  Notched.com is a website with WordPress, I would log into WordPress to edit my pages. But now that I have downloaded that plugin, it is saying that the site is not available and says my username does not exist.

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  tenzinsonam657 · Member · Jul 7, 2020 at 5:08 pm

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  Hi,
  Your site is built on wordpress.org platform with a different hosting provider. wordpress.org and wordpress.com are two separate entities. Please refer to the below link.

  https://wordpress.com/support/com-vs-org/

  Kindly note that these forums are for WordPress.com hosted sites only. Since your site is using the open-source WordPress.org software, we won’t be able to help you out and you’ll want to seek help at these forums:

  https://wordpress.org/support/forums/

  Best,
  BornDehradun

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  pixieorangecirce91572 · Member · Jul 7, 2020 at 8:46 pm

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  BornDehradun, just wanted to say thank you! I called Bluehost and they helped me figure it out. Thank you for the advice!

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  staff-zinnia · Staff · Jul 8, 2020 at 7:09 pm

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  borndehradun – be sure to add an ‘org’ tag to such threads. thanks!

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  tenzinsonam657 · Member · Jul 9, 2020 at 5:11 am

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  Thank you Lizkarkoski. I will from now onwards. Sorry I didn’t know about org tag.