[Urgent] Website recovery

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  kjytheruah · Member · May 30, 2018 at 4:05 am

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  I accidentally pressed the theme customization button and the previous setting has been lost for our business website.

  [login info redacted by mod]

  I might be in trouble if it cannot be fixed and the database cannot be recovered.
  Please help me recover the previous theme as soon as possible!
  My direct email address is (email visible only to moderators and staff)

  Thanks!

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  ratneshsonar · Member · May 30, 2018 at 4:33 am

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  Hi kjytheruah,

  Please do not post login credentials in the public support forum.

  Are you using a custom theme or readymade theme for your business website?

  If you are looking for help regarding readymade theme customization then follow this link
  https://en.support.wordpress.com/themes/

  and

  https://en.support.wordpress.com/themes/uploading-setting-up-custom-themes/

  Hope that helps.

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  staartmees · Member · May 30, 2018 at 4:54 am

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  Never post login and password in a public forum.

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  justjennifer · Member · May 30, 2018 at 5:27 am

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  Hello there, I’ve removed the sensitive information from your above post, which as @staartmees mentioned should never be posted publicly. Please immediately change your password regardless of where your site is hosted.

  You have not provided a link to the site you need help with. Without that information we cannot give you an accurate reply. Please provide that.

  
  @staartmees – if you encounter sensitive information in the forums like passwords, transaction IDs, receipt #, etc. please also tag the thread with “remove personal info” tag in addition to the Modlook tag. Thanks for your help.

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  fstat · Staff · May 30, 2018 at 6:47 am

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  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?