Urgent: Website Unavailable – Suspension Inquiry

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  yaoban7 · Member · May 22, 2023 at 9:32 am

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  Hi,

  I hope this email finds you well. I am writing to bring to your attention the current suspension of my website, afriquetechnologies.com. It appears that the site has been unavailable for some time now, displaying a message stating, ‘This site is currently suspended.’

  As the owner of Afrique Technologies, I understand the importance of maintaining an active and accessible website for our clients and visitors. The sudden suspension of our website has caused inconvenience and concern for both our team and our customers. We rely heavily on our online presence to communicate our services, engage with our audience, and facilitate business transactions.

  I would appreciate it if you could provide clarification on the reason behind the suspension and guide me on the necessary steps to rectify the issue promptly. It is crucial for us to understand the violation or issue that led to the suspension in order to address it effectively and ensure the website is restored as soon as possible.

  Please let me know if there are any outstanding payments, violations, or technical issues that need to be resolved. I am fully committed to complying with all policies and requirements set forth by your hosting service, and I will take immediate action to resolve any outstanding matters.

  Additionally, if there are any alternative solutions or recommendations you can provide to expedite the reactivation process, I would greatly appreciate your expertise and assistance.

  I look forward to your prompt response, as we are eager to restore the functionality of our website and resume normal operations. Thank you for your attention to this matter.

  Best regards,

  Yao Ban
  (email visible only to moderators and staff)

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  Self-declared URL: https://afriquetechnologies.com/
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  aleone89 · Staff · May 22, 2023 at 2:18 pm

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  Hey there,

  Thanks for reaching out.

  Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting. This means that we wouldn’t be in the position of suspending the site. Because we don’t have access to the site, we couldn’t access this to do so.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

  You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.

  It looks like the site is with OVH, would a migration over to WordPress.com be something of interest?

  Many thanks.