URGENT: Website won’t load, and site disappeared
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Good Afternoon,
My website has completely disappeared and is not loading. When I log in to the WordPress OI it states that I have no websites when the content was here earlier.
What is going on and how do I revert this?
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hi, I don’t see any WordPress.com sites under your account here.
Would you please share the URL of the site you’re trying to access?
Once we know that, we should be able to help or at least direct you to the folks who can.
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Hi,
It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost. In your case, this appears to be Dreamhost.
We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:
https://wordpress.org/support/forums/
Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.
If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:
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However…
Allow me to use this opportunity to say that if you WERE hosted here at WordPress.com, you would have access to 24/7 WordPress specific assistance from a world-class support team and we could likely get this sorted out for you.
https://wordpress.com/pricing/
We have a guide to help move your site to WordPress.com here and our support team can also assist:
https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/
Please let us know if you have any questions about WordPress.com, our plans, or our features.
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