urgently need to renew a domain
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Im in a grace period for my domain name and need contact urgently please.
The blog I need help with is: (visible only to logged in users)
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Which domain name you need to renew?
If this is roguehomme.com then I see that it’s registered till 2018-05-22 but when I visit the site it seems that you are trying to move to self-hosted WordPress.org. If yes, then the best way to do so is to change the name servers. See the guide at https://en.support.wordpress.com/change-name-servers/ page.
Meanwhile, I am tagging this thread with modlook for the attention of the support staff.
How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question
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Thank you for your help, the site is WordPress so moderator staff would definitely help.
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Providing as much information as you can beforehand help you get a quick resolution to your issue.
Which domain name you are trying to renew? Is the domain linked with the WordPress.com account you are currently logged into?
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The domain name is – roguehomme.com
For some reason there was issues with the renewal charging, and I missed the renewal email.
It is now sitting sitting in a redemption period, I’ve contacted Wild West domains who hold the domains for WordPress and they’ve said I need to contact WordPress.
I just need to renew roguehomme.com urgently -
Though I see that roguehomme.com domain name is registered till 2018-05-22, wait for the support staff to respond.
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Allowing a domain to expire
When you allow your domain expire, it then goes through a process that can take several months to complete described at https://en.support.wordpress.com/domains/domain-expiration/. Please read that support doc.If you are in the grace period you will not have to agree to pay a redemption fee set by the domain name registrar that wordpress.COM staff cannot waive.
Otherwise, if you want Staff to try to recover the domain for you then you will have to agree to pay the redemption fee.
This thread is already tagged this thread in the sidebar with modlook for Staff attention so please clarify how you want to proceed.
If you’re logged into the account that is associated with your expired domain, they will look up its status and get in touch with details.
If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into the associated account, and provide the domain URL here.
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Oh no! The bold lettering above was unintentional. I’m visually challenged and I do humbly apologize.
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Hi –
The domain expired back in May and was removed form your account yesterday. I’ve sent a note to our domain partner to ask that it be restored. Right now, the domain does not result a “redemption” status for me. Hopefully we will get through before this happens which will save you the $80 redemption fee.
I’ll be in touch as soon as I hear back.
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Hi lizkarkosk,
Thanks so much for your response, you’ve made my day and i look forward to hearing from you.
Kind regards.
Arrnott -
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It typically takes 1-2 days for us to hear back from our domain partner about cases like this. If I do not hear back by tomorrow I’ll send them another note. Once I have news I will post it here for you.
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Good morning –
I’m back with good news. roguehomme.com has been restored to your account. The domain is working and active. You’ll see that I’ve also sent an email your way with a payment link for the renewal. Please submit payment there for the annual renewal.
I also suggest putting an active card on file to avoid this issue in the future. https://en.support.wordpress.com/change-credit-card-details/
Remember, the original expiration date of May 22nd is still in effect. This domain registration expires May 22, 2018.
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