URL being redirected to full page ad
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The first time a user visits my website, they get redirected to a fullscreen ad after a couple of seconds. I’ve seen that this is an issue with WordPress, and I’m wondering how to fix this as it’s obviously a major problem.
The blog I need help with is: (visible only to logged in users)
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Hi there,
I just visited your site. I didn’t see any fullscreen ad come up. I’m running Firefox on MacOs.
You might be seeing a fullscreen ad come up due to other reasons such as malware. I.e. this might be a local computer specific issue.
One way to test is to try your site on different computers and devices. Clear your cookies and cache first before testing.
best,
mark -
Hi Mark,
I got a report from a customer of mine that it happened to their computer. I verified on my computer, my supervisors, and one other computer. It’s not a local thing. The website isn’t actually amberpm.wordpress.com. It’s amberpm.com as we use GoDaddy to redirect to our domain, BUT I have seen this exact issue pop up for many other WordPress users, hence why I’m in WordPress’s support forums. I just haven’t seen a fix.
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Okay. I see it now.
Suggestion: in the future, try to put a little more detail about your issue in your first post. This will save everyone time and increase the likelihood of someone helping you.
Example, what troubleshooting steps did you already take? I.e. did you check if you have the latest WP install, did you update all your plugins, have you scanned your site for code injections, did you report this to GoDaddy, etc.
I’d recommend opening a support ticket in GoDaddy since this is a self-hosted site (right?). I don’t think you will get much tech support in this forum because this forum is only for WordPress.com sites.
Also read the following https://www.smashingmagazine.com/2012/10/four-malware-infections-wordpress/
Here’s something helpful to start doing (if you haven’t yet) from the above article.
How can I tell whether I’m infected?
Using a scanner such as SiteCheck to see whether you are infected is possible. Scanners are pretty good at picking up link injections. Another recommendation is to sign up for Google Webmaster Tools and verify your website. In the event that Google is about to blacklist your website, it would email you beforehand notifying you of the problem and giving you a chance to fix it. The free service could pay dividends if you’re looking to stay proactive.
Outside of using a scanner, the difficulty in identifying an infection will depend on its complexity. When you look on the server, it will look something like this:
Screenshot
The good news is that such an infection has to be somewhere where an external output is generated. The following files are common places where you’ll find link injections:
wp_blog_header.php (core file)
index.php (core file)
index.php (theme file)
function.php (theme file)
header.php (theme file)
footer.php (theme file)About 6 times out of 10, the infection will be in one of those files. Also, your anti-virus software might detect a payload being dropped onto your computer when you visit your website — another good reason to run anti-virus software locally.
Sucuri has also found link injections embedded in posts and pages (as opposed to an originating PHP file), as well as in text widgets. In such cases, scrub your database and users to ensure that none of your accounts have been compromised.
best,
mark
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