URL change, no longer able to access WP site
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Hi, I changed my site URL via the WP admin area and now cannot access the new address, says Server Not Found. Was there something I missed, any suggestions? Old web address how’s some info but distorted and no admin features. Old URL was Bluehost, new one is Google, is that part of the problem? Thanks.
The blog I need help with is: (visible only to logged in users)
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I can see my dashboard but the Admin link doesn’t work, nor can I see any themes or plugins. I recently migrated domain from Google to Bluehost. Now access to the site is blocked, any thoughts?
I read some support items, but all point to going through the Admin, which I cannot. Lot of items point to Jetpack being the issue, but unable to do anything with the as the de-bug tool doesn’t recognise the site.WP.com: Unknown
Jetpack: Yes
Correct account: Yes -
Hi there,
Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.
As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!
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