URL grayed out in wp admin

  • Unknown's avatar
    lpmlmp68 · Member ·

    I want to change my domain but it’s not letting me

    Self-declared URL: pricelesspaintinghouston.com
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    aisajib · Member ·

    Hi there! 

    Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company, GoDaddy. 

    We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

    To clarify:

    • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
    • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

    Our support page dives more into the differences:

    https://en.support.wordpress.com/com-vs-org/

    I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums

    If you’d prefer our world-class support (the yearly Business plan gives you access to 24/7 live chat support, for example), you can migrate your entire site to WordPress.com. I recommend the Business plan for this, as you will get to use the same themes/plugins you already have on your site, but you are welcome to explore other WordPress.com plans.

    If you don’t want to migrate to WordPress.com yet, we also recommend checking out Jetpack plans, which include essential features like automatic backups with one-click restores, automatic malware and security scanning, and video-uploading features. These are perfect for self-hosted WordPress.org sites, so feel free to check them out. :)

    Feel free to let us know if there’s anything else you need, and we’ll be happy to help. 

  • Unknown's avatar
    lpmlmp68 · Member ·

    Yes, I’m interested in migrating to WordPress.com, but I have a few questions. If I migrate to WordPress, will it affect my website in any way? Are there any other costs for migrating the website?

  • supernovia · Staff ·

    Hi @lpmlmp68, there’s no extra fee associated with our Move to WordPress.com plugin:

    WP
    Import a Website » Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

    And that should migrate everything. We do keep your WordPress installation updated and secured for you, so depending on what version you’re running there you could see some small differences. But you can check the site to ensure everything looks good after migrating before connecting your domain to make the new site live.

    The only fee is the Business Plan hosting, which is required for plugins and outside themes. It includes backup, maintenance, support, spam filtering, Jetpack Rewind, and our fast, stable SSL hosting.

    Let us know if you have more questions on this! We’re happy to answer them.

  • Unknown's avatar
    lpmlmp68 · Member ·

    Thank you for your help, I’ve managed to migrate my website and update my domain. I have another question. Is it safe to cancel my hosting with Lightsail now? Will I lose anything?

  • staff-dragon · Staff ·

    Hey there,

    Once a site is successfully transferred over, you will no longer need to the original hosting provider and can cancel your services with them. It looks like your site pricelesspaintingleaguecity.com was successfully transferred and is ready to go!

    Note that you can still use your original domain, pricelesspaintinghouston.com with your new site if you wish. Simple transfer or connect the domain to WordPress.com. You can learn more about each option here:

    WP
    Connecting vs Transferring a Domain
    in WordPress.com Support
    1 min read
    If you already own a domain name with another provider, you can use that domain with your WordPress.com site. This guide will help you choose whether to connect or transfer the domain. Commonalities Between Connecting and Transferring Certain things are the same when choosing to connect or transfer your domain: Your custom domain will display your WordPress.com website. Your site’s

    If you are anxious about canceling your existing services, you can transfer or connect your existing domain, pricelesspaintinghouston.com to the new site and if everything works as expected then you know with confidence that nothing will be lost.

    Hope this helps! :D

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