use ISP for (email visible only to moderators and staff) email address

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  listeningforest · Member · Apr 28, 2012 at 12:51 am

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  I want to create an email account with my registered domain name and link it to my existing ISP/email, rather than using Google Apps. Is that possible?
  Blog url: http://justkiddingnevermind.wordpress.com

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  staff-blorbo · Staff · Apr 30, 2012 at 6:24 pm

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  Your ISP should provide you with MX records for their mail service.

  Once you have those, you can add them via your Custom DNS panel: http://en.support.wordpress.com/domain-mapping/custom-dns/

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  listeningforest · Member · May 5, 2012 at 9:24 pm

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  Thanks for exploring this with me. My ISP was unable to provide MX records, so I have simply created an additional email using the ISP address — not quite as elegant, but a simple resolution that works!

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  staff-blorbo · Staff · May 5, 2012 at 9:29 pm

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  You’re welcome!

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  staff-blorbo · Staff · May 5, 2012 at 9:29 pm

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  I suppose, if you want an email with your domain, you could alternatively use Google Apps for Domains: http://en.support.wordpress.com/domain-mapping/google-apps-email/

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  listeningforest · Member · May 5, 2012 at 9:49 pm

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  Thanks. I wanted an alternative to Google Apps, but the information I got from my ISP doesn’t seem to match the format of the MX code in the WordPress support information.

  I had mistakenly replied to you via a DoNotReply email @ WordPress, and wondered why I didn’t receive an answer, since you have been both timely and helpful in your earlier replies. I’m new to forums — now I understand that I needed to post my reply and questions here!

  This is what I received from my ISP. If I wanted to create a domain name email in the future, can you explain how/if I can use this information?

  Mail Type: POP (Post Office Protocol)
  Incoming Mail Server: mail.charterinternet.com
  Username: (email visible only to moderators and staff) (first part of your email address DO NOT omit the @charter.net)
  Password: whatever the password is to access the charter email account
  Port: 110
  Encryption: None

  Outgoing Mail Server: smtp.charterinternet.com
  Authentication: ON
  Username: (email visible only to moderators and staff) (first part of your email address DO NOT omit the @charter.net)
  Password: whatever the password.

  Thanks again.

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  staff-blorbo · Staff · May 5, 2012 at 9:59 pm

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  I think your ISP is a confused about what you need.

  They’ll need to provide you with just MX records, which direct all email functions for the domain back to their email service.

  You can see some example MX records at http://en.support.wordpress.com/domain-mapping/custom-dns/

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  listeningforest · Member · May 5, 2012 at 10:38 pm

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  Agreed — I read the explanations from http://en.support.wordpress.com/domain-mapping/custom-dns/ and gave examples of MX records to the customer support supervisor I spoke with, who seemed unable to provide the correct information.

  I’ll mark this post resolved and work with what I have for now.