used the wrong business entity for woocommerce payments and need to redo the setup wizard

  • Unknown's avatar
    bittlelb · Member ·

    Hello. I am in desperate need of help. I used the wrong business entity for woocommerce payments setup wizard and now I’m trapped in the setup wizard. is there a way to start woocommerce over entirely without caching the information I previously submitted. I’ve tried deleting the plugin and reactivating it. I’ve tried emptying the woocommerce payment cache. I’ve tried making a new stripe account. nothing works. I need to redo woocommerce payments so that I am an individual using my SSN INSTEAD of the llc I previously submitted. I currently can’t finish the wizard without an EIN and I don’t have an EIN. Help me start woocommerce over from scratch please. THANK YOU!!!

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-totoro · Staff ·

    Hi there,

    It sounds like you need help with the WooCommerce plugin but have landed on the support forum for WordPress.com sites instead.

    We don’t offer WooCommerce on WordPress.com (unless you are upgraded to our WordPress.com Business or eCommerce Plan) so we are not your best point of contact, but the good news is that help is available by contacting WooCommerce staff here:

    https://wordpress.org/support/plugin/woocommerce/#new-topic-0
    The folks over there are familiar with your plugin and in the best position to assist. Hope this helps point you in the right direction!

  • The topic ‘used the wrong business entity for woocommerce payments and need to redo the setup wizard’ is closed to new replies.