‘User does not exist’ message when logging into a different wordpress account

  • Unknown's avatar
    yellowtentcreative · Member ·

    I keep getting the ‘user does not exist’ message when trying to log into my site, earthshinenc.com. The user definitely does exist. In fact, I can go through the process to change the password via email, and it lets me change the password (I even get the ‘password changed’ email) but then when I go to log in, using either the username OR that email address, it says ‘User does not exist’

  • supernovia · Staff ·

    Hey there, could you confirm what username you’re using to try to log in? This particular username doesn’t seem to have any sites associated with it.

    Also, if you’re able to log out and log back in as the account owner, you can open a chat with support about this here: https://wordpress.com/help/contact

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