User login Issues

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  robertee9ebc96cc · Member · Nov 14, 2018 at 3:59 pm

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  Hello everyone.

  I have created a website for one of our clients, who now wants to edit some things by himself. For that i made a new user with the right of an editor.

  The problem with that now is, that he can only login as the editor if i was logged in first as the main Administrator on the same device. I tested it on my device (cause i wasnt sure if my client maybe did something wrong during the login-process) and its true. If i start up my device in the morning and try to login with the ‘editor’ login, a message shows up saying that I don’t have the rights to access the page. As soon as I login with my ‘administrator’ ID and then logout again, I can login as ‘editor’ as well….

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  neelgajjar · Member · Nov 14, 2018 at 4:11 pm

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  Hi there,

  Please share your website URL, and do check whether it is hosted on WordPress.com

  Thanks

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  robertee9ebc96cc · Member · Nov 14, 2018 at 4:39 pm

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  Hello thank you for the answer.

  That’s the URL
  https://la-cucina-italiana.ch/

  The page isn’t hosted on WordPress… I just use it for the Backend.

  Thanks

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  neelgajjar · Member · Nov 15, 2018 at 6:34 am

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  Hi there,

  https://la-cucina-italiana.ch/ appears to be a self-hosted installation of the WordPress.org software rather than a WordPress.com-hosted site
  This support forum is designed to help sites hosted by WordPress.com. For more information, you can check out this link: https://en.support.wordpress.com/com-vs-org.

  If you are in need of support for your self-hosted website you may be able to find an support from the WordPress.org support page at the link provided: https://wordpress.org/support/ or as an alternative you may want to contact your hosting provider.

  Thanks.