User Mention Comment Notifications Down

• 

  mathewvandervoort · Member · Jul 31, 2021 at 7:40 am

  • Copy link
  • Add topic to favorites

  Historically if a user is mentioned (@username) in a comment, they will receive a notification about it. Now it looks like notifications have stopped in the last couple of days. Is this known and planned to be fixed or is this the new expected behaviour? Thanks.

• 

  staff-blorbo · Staff · Jul 31, 2021 at 6:45 pm

  • Copy link

  What is the URL of the site with the problem?

  NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/

• 

  mathewvandervoort · Member · Jul 31, 2021 at 11:00 pm

  • Copy link

  Thanks for the reply. I am having the problem with all WordPress.com sites. I also tried another user account which also has the problem so I think it is across the board and not just me?

  An example site is https://matvtest.wordpress.com/ although it is a private site so I’m not sure if that helps.

• 

  aisajib · Member · Aug 1, 2021 at 3:07 am

  • Copy link

  Thanks for reporting! I’ve informed the relevant team and they will look into this. We’ll update you here with any progress from our end.

• 

  mathewvandervoort · Member · Aug 3, 2021 at 11:46 pm

  • Copy link

  Just checking in to see if there are any updates. Can you confirm that it is not working as expected?

• 

  staff-totoro · Staff · Aug 4, 2021 at 12:46 am

  • Copy link

  Hi there,

  Our engineers are still looking into this issue. I do not have a timeline on when they will have more info but as soon as we have an update we will let you know.

  Thanks for your patience!