User or Token does not have access to specified site

  • Unknown's avatar
    ahmccoubrey · Member ·

    Hello,

    I’m trying to “add a new site” that is on another server. I want to transfer the domain back to WP from another server.

    When I go through the steps, after I choose which plan I want, it tells me the above error.

    How can I fix this?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    Since you have a Business plan, you have access to priority email and live chat support. You can access this priority support from your account page, where you can get help more quickly than by posting in the free public support forums.

    https://wordpress.com/help/contact

    Otherwise, can you let us know the URL of the site you’re trying to transfer here? Once we have that information, we’ll be better able to advise.

    Thank you!

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