User stats for people using VPNs

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  leechamberlain35 · Member · Feb 12, 2014 at 2:21 pm

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  I used to work as an English teacher in SE Asia, and I’ve a number of friends in that part of the world.

  I’m assuming they will be using a VPN to access my blog. But they do not show up in my page stats as either a vistor or a page view (I’ve confirmed that at least one of them is a regular visitor).

  Is this normal for people viewing a wordpress.com site via a VPN? – It would be nice to know how many of them are reading.

  The blog I need help with is: (visible only to logged in users)

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  auxclass · Member · Feb 12, 2014 at 2:29 pm

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  Lets see what the staff has to say, I have flagged this for the staff

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  kardotim · Member · Feb 13, 2014 at 12:40 pm

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  Our stats system worked, as designed, in this case. It correctly counted the clicks to your site. It occasionally happens that your stats are representative of a glitch elsewhere on the Internet.

  For more information about the stats we measure, see the following support page:
  http://en.support.wordpress.com/stats/

  If they use a VPN connection then they are probably connection through a different country and therefore they might not appear as being a visitor from the country where you’d expected them to come from.

  Please let me know if you need further assistance with your site.

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  leechamberlain35 · Member · Feb 13, 2014 at 12:42 pm

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  It’s not that they’re coming from a different country, it’s the fact that no view or visit is being registered at all.

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  kardotim · Member · Feb 13, 2014 at 12:51 pm

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  VPN shouldn’t cause this though. It might be because the following are not reflected in your stats:

  * Visits to uploaded documents and files
  * Visits from browsers that do not execute javascript or load images
  * GoogleBot and other search engine spiders
  * Visits you make to your own publicly available blog (when logged in to your account)
  * Visits by users that are logged in, and listed as admins on the blog

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  leechamberlain35 · Member · Feb 13, 2014 at 12:52 pm

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  The only one I can think of that would be relevant is if they’re not using JavaScript.

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  leechamberlain35 · Member · Feb 13, 2014 at 3:02 pm

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  Just noticed a hit from a Swedish VPN.

  Was this a test that you where running?

  Thanks

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  kardotim · Member · Feb 13, 2014 at 4:02 pm

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  Yes, that was me :)

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  leechamberlain35 · Member · Feb 13, 2014 at 4:04 pm

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  Ok Cheers, at least I know that it does work at some level.

  Maybe it’s a SE Asia thing – or maybe they’re using a mobile or something…

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  leechamberlain35 · Member · Feb 15, 2014 at 2:57 pm

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  Hi me again

  I’ve judging my stats both via wordpress and statcounter.

  WordPress is counting 5 visits, but statcounter is only showing 2.

  I’ve ran a few tests, but can’t understand why this is happening.

  I know visitors take longer than visits to appear, but this seems to be a regular occurance.

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  kardotim · Member · Feb 17, 2014 at 8:42 am

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  Statcounter might measure things differently. It’s a tool that doesn’t run on our servers and therefore doesn’t track everything.

  Please let us know if you need any further assistance!