username

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  simacohenteam · Member · Apr 13, 2022 at 10:20 pm

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  Hello, when I try to login it says the username does not exist. However it is a username that has been used in the past. username: simaacohencom

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  kokkieh · Staff · Apr 14, 2022 at 8:27 am

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  Hi there,

  That username has never been used on WordPress.com before.

  Are you trying to access a specific site? If you can share the site’s URL with us, we can point you to the best place for help getting access to it.

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  simacohenteam · Member · Apr 14, 2022 at 5:11 pm

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  Yes, I am trying to access the site: http://simacohen.com
  Our previous web designer told us that is the username.

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  staff-ozmodiar · Staff · Apr 14, 2022 at 6:49 pm

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  Hi,

  It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

  We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org