Username and password

  • Unknown's avatar
    cutiepi6263 · Member ·

    I can sign in on my phone but not my laptop.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    daquirke · Member ·

    It could be something to do with your device. do check your internet settings and internet security/ firewall etc. Disable your firewall setting and check.

    If this fails, I recommend:

    – Trying to login with a VPN.
    – Trying to clear cache/cookies

    There are a few potential reasons, let me know if this doesn’t work.

  • Unknown's avatar
    jesusa040616 · Member ·

    Hi there!

    You can also try using a different browser and see if the issue can be reproduced there, if not, it means that there is a cache issue on your default browser and, as recommended by daquirke, you’ll need to clear the cache/cookies on your default browser.

  • kokkieh · Staff ·

    Hi there,

    Can you confirm the URL of the site or the username of the account you’re trying to log into? And what exactly is going wrong when you do? If you’re seeing an error message, what is the exact text of the error?

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