username and password don't work anymore
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I tried to log into our wordpress.com account today and the username and password don’t work.
After a few attempts, and I am sure it is right it has been the same for over 2 years, I tried ‘forgot password’ then I am asked to put the username in but then it says ‘username is not valid’
Really stuck on this and would appreciate any help, I don’t understand how it can just lock me out over night, it was fine last time I went in and I didn’t change it, and there is no-one else who could have either.
Is it possible it’s been hacked, or could this just be a technical issue?
Any ideas welcome
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You did not specify a blog address or reason for posting when you created this topic.
This support forum is for blogs hosted at WordPress.com. If your question is about a self-hosted WordPress blog then you’ll find help at the WordPress.org forums.
If you don’t understand the difference between WordPress.com and WordPress.org, you may find this information helpful.
If you forgot to include a link to your blog, you can reply and include it below. It’ll help people to answer your question.
This is an automated message.
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the blog address is a wordpress.com
I have already been on the wordpress.org forum and they think I should come here
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this is where I usually log in
http://www.dolphinsafari.gi/wp-login.php?redirect_to=http%3A%2F%2Fwww.dolphinsafari.gi%2Fwp-admin%2F
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I can’t use that page the box seems to be inactive. But I have tried lost pass word on the usual log in screen and it told me the username doesn’t exist. This is the same username that we’ve had for years.
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I have managed to get it to accept the username which is dolphinsafari but I have no idea which email it will send the password to because that will be the original person who set up the blog and it was years ago.
Is there anyway that wordpress can reset it for me and send the password reset to the email address on the blog itself?
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The password help page says it is possible:
If You Don’t Have Access To Your Recovery Methods
Lost access to your primary email address, or didn’t add an SMS number for recovery? No problem! Just click Need More Help? on the Lost Password page. We’ll prompt you for the following pieces of information:- Account Information – If you remember your WordPress.com username or email address, enter it. If not, check I don’t know my registered email or username, and enter your blog’s web address.
- Contact Email Address – We’ll need to contact you to help you regain access to your blog. Enter your desired contact email address here. Be sure to double check your spelling!
- Proof of Account Ownership- We use a variety of information to verify your account ownership. Please provide all information that you can.
- Paypal Transaction ID – If you’ve purchased an upgrade for your blog, you can use the upgrade’s Paypal Transaction ID number to regain access to your account. You can find out how to locate a Paypal Transaction ID using this guide.
- API Key – Your WordPress.com Welcome Email may have included a WordPress.com API Key for tools like Akismet. If it did, you can provide this API key, and we’ll restore access to your account for you! If you registered for an account with Akismet, you can provide this API key as well.
- Private or Draft Post Titles – If you have a private or draft post affiliated with one of your blogs, let us know the post’s title. This will allow us to verify that you are the blog’s administrator, and have access to the administrator account.
- Extra Details – Please enter any other information you believe to be relevant.
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