username & blog url

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  lovewriterpoet · Member · Feb 11, 2015 at 7:11 pm

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  Also, the link you provided won’t even acknowledge that my account exists, so it won’t even process.

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  shawnajroberts · Member · Feb 11, 2015 at 7:11 pm

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  We have a strict policy in place. And we do not make exceptions. If you want to recover this account, you need to do so by following our policy. Let me know if you’d like me to start the account recovery process with you via email.

  Appearance – Theme Options — cannot see it anywhere.

  Thanks so much for this clarification. Appearance > Theme Options can be found in your wp-admin dashboard:

  https://lovewriterpoet.wordpress.com/wp-admin/themes.php?page=woothemes

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  lovewriterpoet · Member · Feb 11, 2015 at 7:12 pm

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  The strict policy is a disservice because of it’s strictness.

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  lovewriterpoet · Member · Feb 11, 2015 at 7:12 pm

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  username was changed to valeriemalla yesterday, then suddenly it said it was reserved/inaccessible — there is a glitch or problem somewhere.

  Please send an email to ‘whomever’ valeriemalla is reserved to, and ask them to contact me at (email visible only to moderators and staff) — if they do not respond you know that it is my email (out of several) that I cannot remember which one. So, I need to know the email so that I can verify and recover my account.

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  shawnajroberts · Member · Feb 11, 2015 at 7:18 pm

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  Please send an email to ‘whomever’ valeriemalla is reserved to, and ask them to contact me

  We do not do this. If there is a contact form or contact details on the site, you’re more than welcome to contact them yourself. If this site is yours, then your best option is to start the account recovery process.

  If you need more help with your theme, I’m happy to do that here. However, if you continue to post about our account recovery process without participating in the process and attempting to recover your account, I will close this thread.

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  lovewriterpoet · Member · Feb 11, 2015 at 7:21 pm

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  Again, the account recovery process link you sent me is not acknowledging the existence of my account.

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  lovewriterpoet · Member · Feb 11, 2015 at 7:21 pm

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  Again, the account recovery process link you sent me is not acknowledging the existence of my account.

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  lovewriterpoet · Member · Feb 11, 2015 at 7:22 pm

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  If you would read my replies, you will see that I have attempted to use the account recovery process that you say I haven’t. It does not work.

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  lovewriterpoet · Member · Feb 11, 2015 at 7:23 pm

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  Also, looking into the matter rather than shutting down the thread is not good customer service.

  I have explained that my user name was accepted then suddenly stopped working. Why are you refusing to accept that?

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  lovewriterpoet · Member · Feb 11, 2015 at 7:24 pm

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  Also, since I purchased valeriemalla.com — why does my url keep reverting to lovewriterpoet?

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  shawnajroberts · Member · Feb 11, 2015 at 7:27 pm

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  I’ve followed up with you via email to the address listed here:

  https://wordpress.com/me/account

  Please respond there.